Refund & Returns Policy

Last Updated: 24/04/2026

This Refund & Returns Policy applies to all purchases made from JOSAB INTERNATIONAL BIZ LINK UK LIMITED via our website:

🌐 https://josab-naturals.com/

By placing an order, you agree to this policy. Please also review our Terms & Conditions and Privacy Policy for full details.

👉 Terms & Conditions: https://josab-naturals.com/terms-condition/
👉 Privacy Policy: https://josab-naturals.com/privacy-policy/
👉 About Us: https://josab-naturals.com/about-as/
👉 Contact Us: https://josab-naturals.com/our-contacts/

1. Your Right to Cancel (Online Orders)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To cancel:

  • You must notify us within 14 days
  • You must return the goods within 14 days after cancellation

Refunds will include standard delivery charges (if applicable).

2. Conditions for Returns

To be eligible for a return:

  • Items must be unused and in original packaging
  • Items must be in resalable condition
  • Proof of purchase must be provided

We reserve the right to reduce refunds if goods are returned in a damaged or used condition.

3. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Opened or used oils, cosmetics, or skincare products
  • Food items (including spices, flour, seeds, etc.)
  • Hygiene-related products once unsealed
  • Clearance or discounted items

4. Faulty or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to a replacement or refund if goods are:

  • Faulty
  • Damaged
  • Not as described

If this happens:

  • Contact us within 48 hours of delivery
  • Provide photos or evidence

We will arrange a replacement or full refund where applicable.

5. How to Return an Item

To request a return:

  1. Contact us via:
    ✉️ Email: info@josab-naturals.com
    💬 WhatsApp: 07881333992
  2. Provide:
    • Order number
    • Reason for return
    • Photos (if needed)
  3. Wait for approval before sending items back

Returns sent without approval may not be accepted.

6. Return Shipping

  • Customers are responsible for return shipping costs unless goods are faulty
  • Use a tracked service for safety
  • We are not responsible for lost returns

7. Refund Processing

  • Refunds are processed within 14 days of receiving returned goods
  • Refunds will be issued to the original payment method

We may delay refunds until items are received or proof of return is provided.

8. Partial Refunds

We may issue partial refunds if:

  • Items are used or damaged
  • Packaging is missing
  • Products are not returned in original condition

9. Wholesale Orders

Wholesale orders may have different return conditions:

  • Returns may not be accepted unless items are faulty
  • Bulk orders must be checked immediately upon delivery

Please contact us for wholesale-specific terms.

10. Late or Missing Refunds

If your refund has not been received:

  • Check your bank account
  • Contact your payment provider
  • Then contact us if needed

11. Contact Us

For all return and refund requests, please contact us:

👉 https://josab-naturals.com/our-contacts/

📞 Store: 02087498564
🏢 Warehouse: 02034880840
💬 WhatsApp: 07881333992
✉️ Email: info@josab-naturals.com

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